M: +27 (0) 82 871 3751 | E: info@pepperberryplace.co.za.

Amenities and Services @ Pepper Berry Place

Adaptors

Are available if your appliance plug does not fit our three prong socket.

Animals

Unfortunately animals are not allowed with the exeption of guide dogs. Please arrange on booking your accommodation.

Beauty

Beauty treatments at any of our many beauty salons in the area can be pre-arranged with management.

Breakfast

Breakfast vouchers are provided in the event that you book for our Bed & Breakfast option.

Check In/Out Time

Check In: from 15H00 untill 18H00
Check Out: 10H00

Late arrivals and check outs to be arranged with reception.

Emergency

In the event of an emergency please dial:

  • To reach us for assistance: +27 (0) 82 871 3751
  • Medical: +27 (0)  28 313 0168
  • Fire: +27 (0)  28 312 2400
  • Police: 10111
Fridge

Each room is equipped with:

  • a bar fridge in the Courtyard Suite
  • a full combination fridge/freezer in the Cottage
Hairdryers

Hairdryers are available for your personal use in all suites.

Hospitality Trays

Each room is equipped with a hospitality tray for tea and coffee which includes a Nespresso coffee pod machine.

Internet

We provide FREE WiFi onsite.

Keys

Keys and gate remote will be provided for the cottage/and or courtyard suite on arrival and are to be returned in line with the departure terms as above. For any keys not returned, there will be a R500.00 charge to cover the costs of replacing the lock.

Laundry

Hermanus has several excellent same day laundry services available: 

  • Gwenda's Laundry
    T: 028 312 1966
  • Hermanus Laundry Corporation
    T: 028 312 1520
  • Hermanus Dry Cleaners & Drop Off Laundromat
    T: 028 312 1487
Linen & Towels

Clean bed linen and towels will be provided and changed between stays longer than 7 days. Should a guest require clean towels, used towels to be left on the floor for cleaning staff to collect and replace. Please also take note that we have provided top quality linen and towels. Please do not use white bathroom towels/face cloths to wash off excess make up, fake tan sprays, hair dyes or any other substance that will stain the towels. Colored towels have been provided should you need to use a towel or face cloth for the above purposes. Please also take care not to stain bed linen with similar products.

Pets

Regret no pets including birds allowed on the property.

Power Failure

In the event of a power failure, battery powered lamps will be provided in each room. Any possible power cuts and load shedding that may take place and is instigated by Eskom, is beyond our control and Pepper Berry Place cannot be held responsible for any loss you may suffer as a result of any such power cuts. Should you experience a power cut, please take note that the electric oven time must be reset in order to use it again. Instructions to do this are available in the file provided together with instruction booklets for all the appliances.

Restaurants

For dinner or lunch we will be happy to book you into one of the many restaurants in the area. See here for a list of fabulous restaurants in Hermanus.

Safe

There is a small safe in your cupboard.

Service/Housekeeping

As a self-catering establishment, guests are mainly responsible for keeping the cottage clean. We do however offer a cleaning service on weekdays should you wish to make use of this service. This will only include cleaning of bathroom, kitchen and making of beds. Please arrange with your host what time in the morning would suit you for our cleaning staff to enter the cottage/and or courtyard suite. Should your require cleaning services on a weekend, this can be arranged. The current rate for cleaners is R150.00/day.

Smoking

This is a non-smoking establishment, it is classed as a public place and it is therefore illegal to smoke inside the cottage/and or courtyard suite. We respectfully ask for cooperation and consideration in this matter at all times. Smoking is allowed outside on the patio and/or any open area on the premises. Please do not throw cigarette butts in the kitchen dustbin or outside in the garden. Ashtrays have been provided outside for this purpose. Our cleaning staff will clean out the ashtrays on a daily basis

Taxis, Tours & Transfers
  • Bernadus Tours & Transfers
    Tel: 083 658 7848
  • Shoreline Shuttles
    Tel: 076 043 3377
  • TUK Taxi
    Tel: 0846 885 885
Television

DSTV Satellite channels (Premier Bouquet) are provided in your rooms.

Temperature Control

The Cottage:

  • Oil heater
  • Electric Blanket
  • Remote controlled fan

Courtyard Suite:

  • Electric blanket
  • Remote controlled fan
Vehicles

A gate remote for access to Pepper Berry Place will be handed to you on arrival. Vehicles to be parked within the designated parking areas on the property. No vehicles are allowed to park on pavements outside the premises without prior consent. Washing of vehicles and/or equipment on the premises is prohibited unless arranged with hosts’ permission.

Water

Hermanus is a water scarce area. Please assist us in conserving our precious resource.

Welcome Pack

We trust you will enjoy the contents of the welcome pack on arrival, but your hosts will not be held responsible for any allergic reactions from the produce provided.

HOUSE RULES | TERMS & CONDITIONS